Put simply, we use the information that we collect from you to provide our services to you. This includes disclosing your personal information to third parties such as the Financial Services Provider (your bank), The Financial Ombudsman Service or the Financial Services Compensation Scheme (FSCS). In certain circumstances, it may also be necessary to disclose the information to comply with a regulatory or legal process – our Regulators include the Financial Conduct Authority, The Financial Ombudsman Service and the Information Commissioner’s Office. We also use third party systems and IT who provide essential storage, software and support and may from time to time make use of an outsourced print firm who will receive a secure copy of postal correspondence before printing and sending this on our behalf.
In addition to this, we may use the information for one or more of the following purposes:
The sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
We may retain your personal information following an enquiry or entering of a contract for up to 3 years, however we may in certain circumstances be required to store this for a longer period to comply with legal or regulatory requirements. We will take reasonable precautions to prevent the loss or misuse of your personal information, storing all the personal information you provide on our secure servers.
You have the right to access, control and restrict any information that we hold relating to you. Please note that a Subject Access Request is required, and will be responded to free of charge however any repeat requests may be subject to an admin fee of £10 to cover the costs of providing this information. In the event you wish to exercise this right, we will aim to action your request immediately upon receipt of your request, once we have satisfied ourselves that it is indeed you who is making the request. In any event this will take no longer than 28 days subject to confirmation of your identity.